ALUJ Returns, Store Credit & Cancellation Policy

We want you to feel confident shopping with ALUJ. Because many of our pieces are limited-run, handmade, made to order, or prepared shortly after purchase, we do not offer refunds to the original payment method for returns related to sizing, personal preference, or a change of mind. However, eligible merchandise may be returned for store credit so you can select another ALUJ item you love.

Please review product descriptions, size charts, processing times, and order details carefully before checking out. Nothing in this policy limits any rights available to you under applicable law.

Merchandise Returns for Store Credit

Eligible merchandise may be returned for store credit when all of the following requirements are met:

• You contact us at alujswim@gmail.com within 7 calendar days of confirmed delivery.

• The item is unworn, unwashed, unaltered, unused, and free from stains, odors, makeup, deodorant, pet hair, or other signs of wear.

• All original tags, packaging, and hygiene liners are attached and intact.

• The return is approved by ALUJ before it is shipped back.

• The approved return is mailed within 7 calendar days of receiving return instructions and includes tracking.

Returns sent without prior approval, returns mailed after the stated deadline, and items that do not pass inspection may be declined and returned to the customer at the customer’s expense.

Approved store credit will be issued for the merchandise amount actually paid, after discounts and promotions. Original shipping fees, expedited shipping fees, package-protection fees, taxes that are not refundable to us, and return shipping costs are not included in store credit unless the return is due to an ALUJ error or applicable law requires otherwise.

Store credit is delivered electronically after the return is received and inspected. Please allow up to 5 business days after delivery to us for inspection and processing. Store credit is not redeemable for cash and cannot be transferred, resold, or used to purchase gift cards.

Items That Are Final Sale

The following items are final sale and are not eligible for return, exchange, or store credit, except when they arrive damaged, defective, or incorrect or when applicable law requires otherwise:

• Items marked “Final Sale”

• Customized, personalized, altered, or made-to-measure items

• Gift cards and store credit

• Event tickets, experiences, digital products, and services

• Undergarments, bodysuits without an intact hygiene liner, and other intimate items

• Swimwear with removed tags or a removed, damaged, or disturbed hygiene liner

• Worn, washed, altered, stained, damaged, or used merchandise

Exchanges

To help us manage limited inventory fairly, we do not guarantee direct exchanges. If your return is eligible, we will issue store credit that you may use to purchase another size, color, or item. Inventory is not reserved while a return is in transit.

Order Changes and Cancellations

We begin preparing orders quickly. Requests to change or cancel an order must be emailed to alujswim@gmail.com as soon as possible and are not guaranteed.

• If we receive and approve a cancellation request before processing begins, we may cancel the order and refund it to the original payment method.

• Once an order has entered processing, been assigned for production, been packaged, or shipped, it cannot be canceled. Eligible merchandise may still be returned for store credit under this policy after delivery.

• Handmade, made-to-order, customized, personalized, preorder, and final-sale purchases cannot be canceled once production or preparation has begun.

• Refusing delivery or returning a package to sender does not automatically qualify an order for a refund or store credit. Any eligible credit will be determined after the package is received and inspected, less nonrefundable shipping or carrier charges where permitted.

ALUJ may cancel an order because of inventory availability, a pricing or listing error, payment-verification concerns, suspected fraud, or another issue that prevents fulfillment. If ALUJ cancels an unfulfilled merchandise order, the affected amount will be refunded to the original payment method.

Handmade, Made-to-Order and Preorder Items

Some ALUJ pieces require additional preparation or production time. The estimated processing window shown on the product page is separate from carrier transit time and begins after payment is confirmed. Purchasing multiple items may cause the entire order to ship together when all items are ready unless otherwise stated.

If we cannot ship merchandise within the promised timeframe, or within the timeframe required by applicable law, we will contact you with an updated estimate and any cancellation or refund options required by law. Store credit will not replace a refund where the law requires a refund to the original payment method.

Damaged, Defective or Incorrect Items

Please inspect your order promptly. If an item arrives damaged, defective, or different from what you ordered, email alujswim@gmail.com within 3 calendar days of confirmed delivery. Include your order number and clear photos of the item, packaging, shipping label, tags, hygiene liner, and the issue.

Do not wear, wash, alter, or discard the item or packaging while your claim is being reviewed. If the claim is verified, ALUJ will provide an appropriate resolution, which may include a replacement, repair, store credit, or refund, as required by applicable law. ALUJ will cover reasonable return shipping for a verified ALUJ error.

Minor variations in color, texture, placement, crochet or handmade details, measurements, and appearance may occur because of lighting, screen settings, materials, and the handmade nature of certain items. These normal variations are not considered defects.

Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. We cannot guarantee an address change after processing begins.

Once a package has been accepted by the carrier, delivery timing is controlled by the carrier. ALUJ is not responsible for delays caused by the carrier, weather, service interruptions, an incorrect address supplied by the customer, or failure to retrieve a package. We will reasonably assist with an eligible carrier claim.

If tracking shows delivered but you cannot locate the package, check the delivery location, household members, neighbors, property-management office, and carrier first, then contact us promptly. Any replacement or credit for a lost, stolen, or misdelivered package will depend on the carrier investigation, package-protection coverage, and applicable law.

Trips, Retreats, Events and Experiences

Unless the applicable listing or written agreement expressly states otherwise, deposits, installment payments, ticket payments, and full payments for ALUJ trips, retreats, events, and experiences are nonrefundable because reservations, vendors, staffing, transportation, accommodations, products, and other commitments may be secured based on enrollment.

Payments remain nonrefundable when a participant cancels, cannot attend, arrives late, leaves early, misses transportation or activities, fails to obtain required identification or travel documents, or is removed for violating event rules. At ALUJ’s discretion, a participant may be permitted to transfer an eligible booking to another qualified person by a stated deadline and subject to any vendor fees or restrictions. Transfers are not guaranteed.

If ALUJ cancels an event or experience and does not provide a rescheduled date or substantially comparable alternative, customers will receive the remedy stated in the event terms or otherwise required by applicable law. ALUJ is not responsible for separate travel, lodging, meals, or other expenses purchased from third parties unless expressly agreed in writing.

Payment Plans

By selecting a payment plan, you authorize the scheduled charges disclosed at checkout. A missed, declined, or late payment may result in loss of the reservation or order, subject to the terms presented at purchase. Amounts already paid remain subject to the cancellation terms for the applicable product, trip, retreat, event, or experience.

Billing Concerns and Payment Disputes

We want the opportunity to resolve any concern directly and fairly. Before filing a dispute or chargeback with your bank or payment provider, please contact alujswim@gmail.com with your order number and concern.

A change of mind, sizing issue, failure to review the product description or processing time, refusal of delivery, or dissatisfaction that qualifies for an eligible store-credit return does not mean the transaction was unauthorized or that the merchandise was not provided. In those situations, the customer may use the return process above and receive store credit if all eligibility requirements are met.

If a payment dispute is filed, ALUJ may provide the bank or payment provider with relevant transaction records, including the order confirmation, checkout acceptance, product and policy disclosures, customer communications, tracking and delivery information, and return options offered. Filing a dispute does not replace or extend the deadlines and eligibility requirements in this policy, except where applicable law or payment-network rules provide otherwise.

Nothing in this section prevents a customer from exercising a legitimate right available under applicable law or card-network rules. It is intended to distinguish genuine billing problems from matters that can be resolved through ALUJ’s store-credit return process.

Policy Acceptance

By completing a purchase, you acknowledge that you reviewed the product information and agreed to the return, store-credit, cancellation, processing, and final-sale terms displayed before checkout. ALUJ may update this policy prospectively. The policy in effect when an order is placed will apply to that order unless applicable law requires otherwise.

Questions? Contact us at alujswim@gmail.com before purchasing. We are happy to help with sizing, product details, processing estimates, or policy questions.